COMPLAIN REDRESSAL POLICY

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. These may be due to lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

Level-1:

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on contact@eminentinv.com. Alternatively, they may call on 78787-78206.

2. A letter may also be written with their query/complaint and posted at the below mentioned address:

Eminent Investments, 90-B, New Grain Mandi, Kota (Rajasthan)

3. The Client can expect a reply within 10 business days of approaching the Investment Advisor.

If the Client does not receive a response within 10 business days of writing to the Client Servicing Team,

They (Clients) can write to the Investment Adviser at eminent.investments@yahoo.com.

Level-2:

4. In case Client is not satisfied with our response, He can lodge his grievance with SEBI at website for SEBI Complaints Redress System (SCORES) http://scores.sebi.gov.in

SCORES may be accessed through SEBISCORES mobile application as well, same can be downloaded from below Download SCORES Android mobile app: Click here

Download SCORES Apple mobile app: Click here

Note: Client can also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575

Level-3:

5. Access to Online Dispute Resolution (ODR) Client could initiate dispute resolution through the ODR Portal if a grievance lodged with us and through SCORES has not been satisfactorily resolved.

SEBI Circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dt. July 31, 2023: Click here

Securities Market Approach for Resolution Through ODR Portal: SMART ODR Portal